Terms & Conditions
The following Terms and Conditions apply when using this site, or when making a booking directly through the Dream Holidays Planner PTE LTD or its affiliate partners, hereafter referred to as “Dream Holidays”, website booking engine. By using this website, you agree to be bound by this sites’ terms & conditions contained herein. These terms and conditions may be updated from time to time and are subject to change at our complete discretion without further notice to you.
ACCESS TO THE SITESite accessibility is subject to network availability, therefore, Dream Holidays does not warrant that the services offered on the site would be error-free. Dream Holidays reserves the right to amend or discontinue any feature on the site. As a condition of your use of this Website:
- you possess the legal authority to create a binding legal obligation;
- you will only use this Website to make legitimate reservations for yourself or your immediate family members only;
- all information supplied by you on this Website is true, accurate, current and complete, and
- if you have an online account with this Website, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.
PROHIBITED ACTIVITIESThe content and information on this Website as well as the infrastructure used to provide such content and information is proprietary to Dream Holidays. While you may make limited copies of your hotel reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
- make hotel reservations on this Website for the purposes of resale;
- make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
- access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
- violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
- take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
- deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
- “frame”, “mirror” or otherwise incorporate any part of this Website into any other website without our prior written authorization.
COPYRIGHT AND TRADEMARK NOTICESOther logos and product and company names mentioned herein may be the trademarks of their respective owners. You hereby consent to the exclusive jurisdiction and venue of courts, in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement, including, without limitation, this paragraph.
LIMITATION OF LIABILITYNotwithstanding anything contained in these Terms and Conditions to the contrary, Dream Holidays and its affiliates shall not be responsible for indirect damage, damage arising from consequential damage or special circumstances, including but not limited to loss of revenue, loss of profit, loss of use, loss of opportunity, arisen out of the performance or non-performance of obligations under this Terms and Conditions. Dream Holidays disclaims all liabilities and responsibilities for any direct or indirect loss or damage which may be suffered by you using this site, or relying on anything contained or omitted from this site. All information contained on this site are without any warranties of any kind. Dream Holidays disclaims all warranties. The Trade Practises Act and all corresponding state and territory legislation implies and prohibits the exclusions, restrictions and modification of such terms. Excepts as provided in these terms all warranties expressed or implied are any way excluded. In any event any liability under any implied warranty is limited to providing you with the goods or services. The information on this site is provided in good faith, but you should not rely on it without making further research on your own independent assessment of it. To the extent permitted by law, Dream Holidays gives no warranty as to the accuracy, reliability or fullness of any information contained herein on this site. Hotel ratings displayed on this Website are intended as only general guidelines, and Dream Holidays has no guarantees the accuracy of the ratings. There is also no guarantee about the availability of specific products and services. If any feature/facility is essential for the guest in choosing a particular property, we recommend contacting the hotel prior to booking. Dream Holidays cannot be held liable for omissions or errors whether temporary or permanent of a property’s facilities and services, as displayed via the website or booking engine. Photos shown on the website are indicative only and may not specifically represent the exact room allocated to you.
GOVERNING LAW AND JURISDICTIONThe products and/or services described in and available through the site may not be available in your country. We make no representation that the services or products offered in the site are appropriate or available for use in any particular location. The site is operated from Singapore and it is governed by the laws of Singapore. The information contained on this site with its terms and conditions have been specially written in accordance with Singapore law. Therefore, if you are residing in or accessing this site from a country other than Singapore (the user country), the information therein including the terms and conditions may not satisfy the laws of the user country which means this site is not intended for your use, and you are not entitled to rely on the information. If you choose to do so, then you have agreed to indemnify Dream Holidays for any loss or damage, which may be incurred by Dream Holidays as a consequence of it.
INSURANCEDream Holidays strongly recommends you purchase Comprehensive Travel Insurance. We suggest that the policy include, but not limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.
TRAVEL DESTINATIONSYou are responsible, where applicable, for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Dream Holidays has no special knowledge regarding foreign entry requirements or travel documents. By offering hotel reservations in particular international destinations, Dream Holidays does not represent or warrant that travel to such areas is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.
HOTEL RESERVATIONSAll reservations made are under the terms and conditions that have been set by the accommodation provider. You acknowledge that Dream Holidays pre-negotiates certain room rates with hotel suppliers. The room rate displayed on the Website is the pre-negotiated room rate for rooms reserved on your behalf through Dream Holidays. You authorize Dream Holidays to book reservations for the total reservation price, which includes the room rate displayed on this Website, plus taxes. You may cancel your hotel reservation only for bookings that states “refundable”. For eligible bookings that do allow cancellation, please ensure you cancel your reservation by the date stipulated in your booking conditions. In the event that you cancel a hotel reservation that states “non-refundable”, you acknowledge that you will not be refunded any payments that have been made at point of reservation. Dream Holidays Planner cannot modify any reservation that has been made on non-refundable policies. You may not book reservations for more than 4 rooms online for the same hotel/stay dates. Please contact the Dream Holidays team via Concierge Services for reservations that require more than 4 rooms.
ADDITIONAL RULES AND RESTRICTIONSAdditional terms and conditions of third party hotel suppliers will apply to your hotel reservations that you select. Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any hotel supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the hotel supplier’s rules and restrictions. Dream Holidays reserves the right to cancel your booking if full payment is not received in a timely fashion. Some hotel suppliers may require you to present a credit card or cash deposit upon check-into cover additional expenses during your stay. Such deposit is unrelated to any payment processed by Dream Holidays in connection with your hotel reservation booking.
RATES AND PRICESIn the event that you book any accommodation via the Website or through the Dream Holidays Concierge Service, you acknowledge and agree that all other charges and other costs relating to your booking, if any, which are not displayed on the Website, are payable by you to the accommodation provider. All tour packages and promotions are subject to the followings:
- All offers are subject to payment of deposit or full payment.
- Subject to availability at the time of booking.