Terms & Conditions

The following Terms and Conditions apply when using this site, or when making a booking directly through the Dream Holidays Planner PTE LTD or its affiliate partners, hereafter referred to as “Dream Holidays”, website booking engine. By using this website, you agree to be bound by this sites’ terms & conditions contained herein. These terms and conditions may be updated from time to time and are subject to change at our complete discretion without further notice to you.


Site accessibility is subject to network availability, therefore, Dream Holidays does not warrant that the services offered on the site would be error-free. Dream Holidays reserves the right to amend or discontinue any feature on the site. As a condition of your use of this Website:
  1. you possess the legal authority to create a binding legal obligation;
  2. you will use this Website in accordance with the Terms of Use;
  3. you will only use this Website to make legitimate reservations for yourself or your immediate family members only;
  4. (if applicable) you will inform your immediate family about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
  5. all information supplied by you on this Website is true, accurate, current and complete, and
  6. if you have an online account with this Website, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.
Dream Holidays retain the right at our sole discretion to deny access to anyone to this Website and the services that Dream Holidays offers, at any time without notice and for any reason, including, but not limited to, for violation of these Terms of Use. As a condition of your use of this Website, you warrant to Dream Holidays that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. This site is provided for your personal use only. You may not copy, reproduce, republish , frame or post upload, distribute, transmit or modify in any manner, in part or in all of the material contained herein on the site unless expressly authorised in writing by Dream Holidays or under any applicable statute. You are not allowed to transmit or make any attempt to transmit any data, code or other material of any kind to this site that may contain a virus or any harmful component.


The content and information on this Website as well as the infrastructure used to provide such content and information is proprietary to Dream Holidays. While you may make limited copies of your hotel reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
  1. make hotel reservations on this Website for the purposes of resale;
  2. make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  3. access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  4. violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  5. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  6. deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
  7. “frame”, “mirror” or otherwise incorporate any part of this Website into any other website without our prior written authorization.
If Dream Holidays suspects that you have breached the Terms of Use or your reservation or account shows signs of fraud, abuse, or suspicious activity, Dream Holidays may cancel any reservations associated with your name, email address, or account, and/or close your account without notice. If such reservations cancelled are non-refundable bookings, Dream Holidays shall not be liable to make any payment or compensation to you for the cancelled reservations.


Other logos and product and company names mentioned herein may be the trademarks of their respective owners. You hereby consent to the exclusive jurisdiction and venue of courts, in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement, including, without limitation, this paragraph.


Notwithstanding anything contained in these Terms and Conditions to the contrary, Dream Holidays and its affiliates shall not be responsible for indirect damage, damage arising from consequential damage or special circumstances, including but not limited to loss of revenue, loss of profit, loss of use, loss of opportunity, arisen out of the performance or non-performance of obligations under this Terms and Conditions. Dream Holidays disclaims all liabilities and responsibilities for any direct or indirect loss or damage which may be suffered by you using this site, or relying on anything contained or omitted from this site. All information contained on this site are without any warranties of any kind. Dream Holidays disclaims all warranties. The Trade Practises Act and all corresponding state and territory legislation implies and prohibits the exclusions, restrictions and modification of such terms. Excepts as provided in these terms all warranties expressed or implied are any way excluded. In any event any liability under any implied warranty is limited to providing you with the goods or services. The information on this site is provided in good faith, but you should not rely on it without making further research on your own independent assessment of it. To the extent permitted by law, Dream Holidays gives no warranty as to the accuracy, reliability or fullness of any information contained herein on this site. Hotel ratings displayed on this Website are intended as only general guidelines, and Dream Holidays has no guarantees the accuracy of the ratings. There is also no guarantee about the availability of specific products and services. If any feature/facility is essential for the guest in choosing a particular property, we recommend contacting the hotel prior to booking. Dream Holidays cannot be held liable for omissions or errors whether temporary or permanent of a property’s facilities and services, as displayed via the website or booking engine. Photos shown on the website are indicative only and may not specifically represent the exact room allocated to you.


The products and/or services described in and available through the site may not be available in your country. We make no representation that the services or products offered in the site are appropriate or available for use in any particular location. The site is operated from Singapore and it is governed by the laws of Singapore. The information contained on this site with its terms and conditions have been specially written in accordance with Singapore law. Therefore, if you are residing in or accessing this site from a country other than Singapore (the user country), the information therein including the terms and conditions may not satisfy the laws of the user country which means this site is not intended for your use, and you are not entitled to rely on the information. If you choose to do so, then you have agreed to indemnify Dream Holidays for any loss or damage, which may be incurred by Dream Holidays as a consequence of it.


Dream Holidays strongly recommends you purchase Comprehensive Travel Insurance. We suggest that the policy include, but not limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.


You are responsible, where applicable, for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Dream Holidays has no special knowledge regarding foreign entry requirements or travel documents. By offering hotel reservations in particular international destinations, Dream Holidays does not represent or warrant that travel to such areas is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.


All reservations made are under the terms and conditions that have been set by the accommodation provider. You acknowledge that Dream Holidays pre-negotiates certain room rates with hotel suppliers. The room rate displayed on the Website is the pre-negotiated room rate for rooms reserved on your behalf through Dream Holidays. You authorize Dream Holidays to book reservations for the total reservation price, which includes the room rate displayed on this Website, plus taxes. You may cancel your hotel reservation only for bookings that states “refundable”. For eligible bookings that do allow cancellation, please ensure you cancel your reservation by the date stipulated in your booking conditions. In the event that you cancel a hotel reservation that states “non-refundable”, you acknowledge that you will not be refunded any payments that have been made at point of reservation. Dream Holidays Planner cannot modify any reservation that has been made on non-refundable policies. You may not book reservations for more than 4 rooms online for the same hotel/stay dates. Please contact the Dream Holidays team via Concierge Services for reservations that require more than 4 rooms.


Additional terms and conditions of third party hotel suppliers will apply to your hotel reservations that you select. Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any hotel supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the hotel supplier’s rules and restrictions. Dream Holidays reserves the right to cancel your booking if full payment is not received in a timely fashion. Some hotel suppliers may require you to present a credit card or cash deposit upon check-into cover additional expenses during your stay. Such deposit is unrelated to any payment processed by Dream Holidays in connection with your hotel reservation booking.


In the event that you book any accommodation via the Website or through the Dream Holidays Concierge Service, you acknowledge and agree that all other charges and other costs relating to your booking, if any, which are not displayed on the Website, are payable by you to the accommodation provider. All tour packages and promotions are subject to the followings:
  • All offers are subject to payment of deposit or full payment.
  • Subject to availability at the time of booking.
Please check with Dream Holidays for more info on all the offers and promotions, bookings, payments and cancellation conditions apply. All prices are subject to change due to currencies fluctuation prevailing at the market rates, different discounts will have different validity dates.


Each rate booked on the Dream Holidays website is subject to a Cancellation Policy. Failure to check in on the reserved arrival date will incur a penalty charge as detailed in the Cancellation Policy of the particular type of rate booked. We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error. We reserve the right to cancel or amend bookings if they do not adhere to our terms & conditions. If a guest chooses to shorten their stay or check out early a penalty charge will apply, as detailed in the Cancellation Policy associated with the rate booked.


Conversion into foreign currency is given as an indication and is not binding. Only the currency confirmed during your reservation is confirmed.


Dream Holidays does not control any third party website and is therefore not responsible for the content of any linked website or any link contained in a linked website. Dream Holidays provides such links only as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by Dream Holidays of the linked website or any information contained in it.


Dream Holidays may, without prior notice, modify, change or amend this disclaimer by posting the amended disclaimer to Dream Holidays website.


Dream Holidays welcomes any feedback that you may have pertaining to our Site or its terms and conditions. Should you have any questions or queries, any suggestions or problems, please feel free to contact us or send us an email to info@dreamholidays.io.

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